Bringing outdated manual pipeline monitoring into the digital age

A user-friendly digital platform to remotely monitor pig tracking, centralizing key aspects of the pigging process in one place.

Client

Pig Tracks

Product

Internal and B2B SaaS Platform (Desktop and Mobile)

Deliverables

  • User Interviews
  • Wireframes
  • Prototype
  • UI
  • User testing
  • OOUX Mapping
  • Design System

Timeframe

1 year

Monitoring pipelines manually is time-consuming and prone to human error

Tracking Experience

The pipeline pigging service market is valued at $10.32 billion in 2025. Pipelines connect across the US and around the world, providing the fuel that powers our homes and cars every day. Yet, much of the industry still relies on spreadsheets, phone calls, and manual labor to monitor the health of these pipelines.

A $3 Million Pig, Not your Average Bovine

‍In the pipeline industry, a metal device called a "pig" is sent through the pipelines to monitor their condition—detecting breaks that could spill into the environment, corrosion, or debris buildup. Traditionally, after a pig was sent at one end of the line, a person would physically drive to checkpoints called AGM (Above Ground Markers), listen for when the pig passed, and then drive to the next point. Data was recorded manually in spreadsheets, often with less than 100% accuracy. Lost pigs or undetected issues within the pipeline can result in costly consequences.

Impact

  • Reduced errors in data submissions: Prior to the new system, 10-15% of submissions contained errors requiring manual QA to fix. The updated design and flow reduced these errors and improved the overall user experience.
  • Platform growth: Miles tracked on the platform grew from 9,500 miles in 2022 to 29,000 miles in 2024, demonstrating increased adoption across the industry.
  • Revenue growth: PigTracks experienced a 60% revenue increase this year.
  • Feature expansion: Improved usability and added new features, making the platform a one-stop-shop for pigging professionals.‍
  • Design system: Created a design system for consistency and standardization across the platform.

Tracking Experience

Display real-time data for current pig runs, including time estimates, speed, duration, and sensor data. Users can document notes and important events to communicate with the team.

Dashboard

 Provide technicians and surveyors with a customized view of their projects, live status reports, and performance metrics to keep them informed, motivated, and support career development.

Survey Upload and QA

Powerful quality assurance and visualization tools allow users to identify issues as soon as they upload, rather than days later.

Technican Marketplace

Give operators access to top-rated professionals nationwide, with the ability to sort by rate and location, connecting them to industry experts across the country.

Design System

Applied PigTracks branding to create consistent components for dark and light modes, both desktop and mobile.

Collaboration with developer every step

Met with the developer every week to check design and development feasibility. Organized by flow with technical implications presented via Loom and written format.